Fraktpolicy

Shipping Policy

Last updated: 29 October 2026

Thank you for shopping with Sylvia Crystals. This Shipping Policy explains where we currently deliver, how shipping charges and free-shipping offers work, and what to expect after you place an order.

1. Where we ship

We currently offer shipping at checkout to the following destinations:

Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Shipping availability is confirmed at checkout. If your destination is not listed, or no shipping option is shown for your address, we are not currently able to accept delivery to that address. Please contact us before placing an order if you need help.

2. Order processing

Unless a product page or checkout states otherwise, we process orders within 1 business day, excluding public holidays.

Orders placed after 12:00 noon, or on a weekend or public holiday, may begin processing on the next business day. Processing time is separate from carrier transit time.

3. Shipping charges and free shipping

The shipping methods, final shipping charge and any available free-shipping option are shown at checkout before you place your order. The charge may depend on your delivery destination, order total, order weight and the available carrier service.

Where a free-shipping threshold is shown below, the free rate becomes available only when your order qualifies at checkout. If more than one carrier service is available, not every service may be available for every order or address.

Destination	Current standard shipping reference*	Free standard shipping from	Estimated carrier transit time**
Austria	€15	€130	3–5 business days
Belgium	€15	€130	3–5 business days
Bulgaria	€10	€110	3–5 business days
Croatia	€10	€110	3–5 business days
Czechia	Kč250	Kč2,651	3–5 business days
Denmark	kr149	kr970	3–5 business days
Estonia	€15	€130	3–5 business days
Finland	€20	€150	5–8 business days
France	€15	€130	3–5 business days
Germany	DPD €10.60 or GLS €11	€149	Shown at checkout where available
Greece	€20	€150	3–5 business days
Hungary	€15	€130	Shown at checkout where available
Ireland	€15	€128	3–5 business days
Italy	€20	€149	3–5 business days
Latvia	€15	€130	Shown at checkout where available
Lithuania	€10	€105	3–5 business days
Luxembourg	€15	€130	Shown at checkout where available
Malta	Weight-based rate shown at checkout	Not currently offered	Shown at checkout where available
Netherlands	€15	€128	3–5 business days
Poland	Available carrier options and charges shown at checkout	zł195	Shown at checkout where available
Portugal	€15	€130	Shown at checkout where available
Romania	€15	€130	Shown at checkout where available
Slovakia	€15	€130	Shown at checkout where available
Slovenia	€15	€130	Shown at checkout where available
Spain	€20	€150	3–5 business days
Sweden	kr220	kr1,650	3–5 business days

* This table is a reference to the standard rates configured on the date above. The rate, currency, available carrier service and any free-shipping eligibility displayed at checkout are the terms that apply to your order.

** Transit times are carrier estimates, begin after dispatch, and do not include order-processing time. A business-day estimate is not currently configured for every rate. When a fixed estimate is not shown above, the available service and any delivery information shown at checkout apply.

Poland

Several delivery services may be available for orders to Poland, including carrier and pickup-point options. Static shipping charges currently range from zł10 to zł16 depending on the selected service, and an app-calculated InPost option may also be offered. Qualifying orders from zł195 can receive a free available standard service at checkout.

4. Delivery estimates and carrier delays

Delivery estimates are not guarantees. They begin once your order has been dispatched and can be affected by carrier delays, weather, customs processing, peak periods, strikes or other events outside our reasonable control.

Where checkout provides a delivery date or range, it is an estimate supplied for your chosen shipping method. We do not promise delivery by a particular date unless we expressly agree to this in writing.

5. Tracking

When your shipping method includes tracking, we will email a dispatch confirmation with your tracking number and tracking link after your order ships. Tracking events can take some time to appear after the email is sent.

6. Taxes, duties and import charges

Any taxes, duties, import fees or other charges that are calculated and collected at checkout will be shown before you complete your purchase.

If checkout states that duties and taxes are prepaid, they are included as stated at checkout. If checkout does not state that they are prepaid, the recipient may be required to pay applicable VAT, customs duties, import taxes, brokerage fees, carrier handling fees or other import charges before or at delivery. These charges are determined by the relevant authority and/or carrier and are the customer’s responsibility unless checkout expressly states otherwise.

Customs and import requirements can vary by destination, product classification, product value, country of origin and shipping method. Customs processing may delay delivery. This policy does not limit any consumer rights that apply under mandatory law.

7. Address accuracy

Please check that your delivery address, contact details and any access instructions are complete and accurate before placing your order. If you need to correct an address, contact us as soon as possible. We may be able to help before dispatch, but we cannot guarantee changes once an order has been processed or handed to the carrier.

8. Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We will try to accommodate your request before the order ships. Once an order is in transit, we cannot modify the delivery address or shipping method.

Where a cancellation or refund is accepted or required, it will be processed to the original payment method where possible and in accordance with applicable law.

9. Lost, damaged or delayed packages

If your order appears lost, arrives damaged or is materially delayed, contact us promptly with your order number and any relevant photographs or delivery information. We will assist you in opening an inquiry with the carrier and will handle the matter in accordance with applicable law.